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W.Va. regulators open general investigation into Waste Management operations

WCHS · last updated

CHARLESTON, W.Va. (WCHS) — State regulators announced the launch of a general investigation into the operations of a refuse collection service following “numerous customer complaints.”

Waste Management of West Virginia has been accused of missing pickup days, making incomplete pickups and providing “little to no notification of changes in service schedule,” according to a news release from the Public Service Commission of West Virginia.

The news release said the complaint was filed by Del. Andy Shamblin, R-Kanawha, after some customers reported lapses in service that lasted for weeks.

Shamblin noted customers do not have alternatives for trash pickup and suggested the company provide billing credits for missed pickups.

Waste Management is divided into six regions statewide, including Bridgeport, Charleston, Chester, Martinsburg, Parkersburg and Pecks Mill.

The company has been ordered to file a response with regulators within ten days.

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