Water company issued boil advisory after water main break near Highland, resident claims she was unaware - WAFB

Water company issued boil advisory after water main break near Highland, resident claims she was unaware

BATON ROUGE, La. (WAFB) - A woman living near Highland Road says the Baton Rouge Water Company (BRWC) should have done more to alert customers about a boil water advisory that began early Tuesday.

The woman, who asked not to be named, said she only learned about the boil advisory after spotting a green flyer on the ground near the front of her home.

A spokesperson for BRWC told WAFB that the notices were “prominently placed on front doors, mailboxes, or gates depending on accessibility.” More than 150 homes near the Highland Road area were impacted.

The woman says that not enough was done to alert her to the advisory. She added that the notice had fallen off of her mailbox and was on the ground about 20 feet away.

“A paper hangtag is the minimal level of customer service we can expect to receive,” the woman said.

BRWC’s spokesperson added that all of the water that has been sampled is clear and added that the boil water advisory is being allowed to expire as the water should now be safe to drink. The spokesperson explained that the boil advisory is only still active Wednesday because they must remain active for 48 hours once they are issued.

Customers who avoided using their water during the boil advisory should flush their internal and external plumbing by running water through their system for 3 to 5 minutes, according to BRWC.

The spokesperson says water utilities statewide are seeing an increase in main breaks because of drought conditions in the summer, subsequent freezes, and heavy rains which have impacted soil conditions.

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