WATCH LIVE: Delta Utilities CEO answers questions about providing natural gas to Baton Rouge

BATON ROUGE, La. (WAFB) — Earlier this month, Delta Utilities became the natural gas provider for all of Entergy’s former customers in Baton Rouge.

Customers have gotten messages from Delta Utilities and Entergy in the mail, and they will receive a bill from Delta Utilities starting this billing cycle.

Delta Utilities provided the following information:

WHAT HAS HAPPENED IN THE LAST COUPLE OF WEEKS & WHAT COMES NEXT?

• Delta Utilities seamlessly began providing natural gas services to nearly 100,000 customers in Baton Rouge on July 1st.
• Former Entergy customers were transferred over without interruption to Delta Utilities.
• Starting now, customers will receive two separate bills: one from Delta Utilities for the natural gas service and one from Entergy for the electric service.
• Important to remind our customers – there are no changes in base rates due to the transition. Any future rate changes will require regulatory approvals.
• Re-enrollment account information and a new Delta Utilities account number will be sent directly to customers with their first bill.
• Customers can also visit our website, DeltaUtilities.com or go to myDU.com to set up an online account to re-enroll in the following:
  • online account service
  • auto pay
  • levelized billing
  • paper-less billing

TELL US ABOUT DELTA UTILITIES

1. Delta Utilities is a Louisiana-born, Louisiana-based natural gas utility that provides natural gas services across Louisiana and Mississippi.
2. In April, Delta acquired CenterPoint Energy’s natural gas operations in Louisiana and Mississippi, serving about 380,000 customers.
3. Combined with the Entergy acquisition, we are now one of the top forty natural gas utilities in the United States, headquartered in New Orleans, serving 600,000 customers.

HOW IS THE TRANSITION GOING?

• The transition has been an exciting time for us, and overall, the transition is going well.
• There are challenges, of course, with any major transition, but we are working through them and minimizing impacts for our customers.
• We have a monumental effort in front of us to get 200,000 customers in Baton Rouge and New Orleans set up with their online accounts and re-enrolled in programs like auto pay and level billing.
• For Baton Rouge customers who are ready to set up their online accounts, they can call 1-833-DELTA-99 or visit deltautilities.com Account / myDU.com

CUSTOMERS COME FIRST

• Delta Utilities will deliver safe, reliable, and affordable natural gas with the high-quality service that Baton Rouge residents expect and deserve from a trusted utility provider.
• We prioritize the safety of our customers, employees, and the community around us.
• Delta Utilities’ customer service team is solely focused on assisting natural gas customers.
• Customers will receive a list of walk-in payment centers with their first bill, and that information is also included on our website at DeltaUtilities.com

TELL US ABOUT THE CUSTOMER SERVICE TEAM

• Representatives are available from 7 a.m. to 7 p.m., Monday through Friday, except holidays, at 1-833-DELTA-99 (1-833-335-8299).
• Customer Service representatives can help with:
• Account management / new account set up
• billing questions
• report outages
• initiative service requests
• We can send a technician to your home or business to assist with:
• Gas installation for new builds or retrofits
• Whole-house natural gas generator installation
• If you suspect a gas leak (rotten egg smell, hissing sound, or water bubbling near the meter)

TECHNOLOGY AND MODERNIZATION

• Aging technology creates major challenges for utilities striving to meet the growing demands and expectations of communities.
• Delta Utilities is implementing technology with customer-centric features, like track my technician, to improve the overall customer experience.
• This forward-thinking approach means that neither Delta Utilities nor its customers will face the frustrations and limitations of legacy technology systems.
• We are committed to building stronger, more resilient communities along the Gulf Coast.

WHAT IS DELTA UTILITIES BRINGING TO THE COMMUNITY?

• Delta Utilities hired all Entergy natural gas employees who wanted to transition, ensuring service continuity for customers.
• We are also hiring up to 200 positions in our HQ Office to support operations.
• Visit our website at https://deltautilities.com/careers to look at and apply for open positions.
• Delta Utilities is a proud supporter of events that are important to the Baton Rouge community (Dig Restaurant Week, Live After 5), and we are excited to introduce the Delta Utilities Foundation later this year, designed to provide grant funding to local organizations.
• To us, it’s about more than just natural gas services. It is about making a positive impact on the lives of our customers, being a dependable utility provider, and fostering growth in the communities we serve.

WHY NATURAL GAS?

• Natural gas is safe, reliable, affordable, and resilient.
• Baton Rouge is fueled by natural gas. Our world-class restaurants, tourism, and hospitality rely on natural gas services.
• Natural gas also heats homes and businesses, powers appliances, and supplies hot water throughout the day.
• According to the U.S Department of Energy, households that use natural gas for heating, cooking, and clothes drying save an average of over $1,000 annually as compared to electric service.
• In Louisiana, families can save up to $723 each year just by using natural gas for heating.
• Beyond cost savings, natural gas is one of the most reliable forms of energy our community has, which is even more important as we enter hurricane season.
• Schools, hospitals, critical infrastructure, and emergency response services all depend on natural gas when they need it most.

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