System outage causes long check-in lines at Las Vegas Strip properties - KLAS - 8 News Now
System outage causes long check-in lines at Las Vegas Strip properties
LAS VEGAS (KLAS) – Reports of computer problems at some MGM Resorts properties had some visitors on the Las Vegas Strip posting videos and photos on social media on Tuesday.
Video at the check-in desk at Excalibur showed several people in line throughout the property around 4 p.m.
8 News Now stopped by the New York-New York property and spoke with some who said they had been waiting to check in for an hour and a half.
“I started down there,” Tim Grant said pointing several yards away from the registration desk who was visiting from Texas.
Grant was only halfway to the registration desk at NYNY and said the staff had accommodated those waiting.
“They’ve been nice and given us vouchers and water,” he said. “Nobody wants to wait in line but everyone is doing what they can.”
Shortly after 5 p.m., it appeared there was a little under a three-hour wait at NYNY and self-check-in systems had signs on them stating they were down.
When 8 News Now stopped by the Excalibur, Kevin Conaway who was visiting from Jackson, Michigan was waiting in line while his wife and kids were elsewhere on the property at the Excalibur.
“I’ll enjoy the line while they are at the pool,” he said.
Conaway said no staff at Excalibur had spoken with him about how long he would have to wait.
“Someone said it’ll take four hours,” he said. “If there is nothing IT can do to help, I get that, but they need to be walking around explaining what’s going on.”
Conaway said although this is his first time in Las Vegas he is looking forward to his stay, not counting the wait in line.
By 6 p.m. the lines at Excalibur appeared to have shortened back to a typical length for the summer season.
8 News Now also stopped by the Luxor to see how the lines were at the check-in area and found that there were no issues.
The guest at the front of the line, who did not want to be named, said he only had to wait an hour.
“They had some kind of computer issue,” he said.
Shortly before 6 p.m. on Tuesday, the line at hotel registration at the Luxor appeared to be normal for a weekday afternoon.
8 News Now reached out to MGM Resorts International and received a response at around 5 p.m. in which a spokesman stated that “the front desk systems were down briefly” on Tuesday afternoon but were restored by 5 p.m. and were operating normally.
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