Scam warning: callers claim Maine electricity customers overpaid - WMTW Portland

Scam warning: callers claim Maine electricity customers overpaid

Scam targets Maine electricity customers, offers refunds

Callers claim you have overpaid on recent bills. The Maine PUC has some tips

The Maine Public Utilities Commission is warning customers of an apparent scam targeting Maine utility customers by people claiming to represent the commission.

The commission says they have received multiple reports where callers claim customers have been overcharged on their last two electric bills and offer to send a rebate check. The caller then asks for the customer’s banking or credit card information so the money can be refunded.

Customers have also reported the caller appeared to be using an auto-dialer as there was a long pause and a click at the beginning of the call.

The commission says it will not contact customers regarding such matters unless a utility customer has filed a complaint with the Consumer Assistance and Safety Division and a representative is following up on that complaint. The Commission representative will never ask for banking or credit card information.

Officials say utility companies do not ask for payments via gift cards or cash transfer apps. Utility companies are required to issue several disconnection warnings before shutting off utilities and will never demand money over the phone or specify a method of payment.

If you think you have been the victim of a scam or have questions about a potential scam, contact the Commission’s Consumer Assistance and Safety Division at 1-800-452-4699.