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Salesforce opts for seat-based AI licensing as customers demand predictability

The Register · last updated

Analysts say the shift offers stability, but embedded usage caps ensure vendors keep control

Salesforce CEO Marc Benioff last week came closer to answering a multibillion-dollar question when he said seat-based pricing – with some caveats – was becoming the norm for its AI agents after flirting with pricing based on consumption and per-conversation payments.…

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