Rochester man left with big mess after hiring junk removal service

Rochester, N.Y. — A Rochester man says he was left with a mess after hiring a junk removal service.

Jon Figueroa says after notifying Junk King that he had been overcharged, they emptied an entire dumpster onto his driveway.

“We booked them to pick up all our garbage and we had agreed upon a flat rate fee with two separate people because we did have some tires and we know most people charge a little extra,” said Figueroa.

Figueroa says the problems began after he loaded the dumpster, and the company returned to pick it up on Monday.

He claims the agreed upon rate was $460, but the worker attempted to charge him more.

“They showed up yesterday and I saw the guy just jump around the dumpster for a while,” said Figueroa. “I was confused about what he was doing and then I saw him on his phone in the truck and it turns out he tried to charge us over $800 in one charge.”

After calling corporate offices, he said he got an apology and was told the junk would be hauled away.

Instead, the junk was dumped.

“They didn’t have to load it. They just had to drive away but instead he just dumped it onto my property and told me to deal with it.”

Figueroa shared his doorbell camera video with 13WHAM News, showing someone emptying the dumpster onto his driveway.

He said he is still waiting for a refund.

“I wanted to come forward and talk about this because I can handle when a company mistreats me,” said Figueroa. “But like, you know, someone’s grandmother, maybe they don’t have a grandson to call like me that, you know, will take it there for them.”

13WHAM News has reached out to Junk King and it’s corporate office at Neighborly, which says it is looking into the incident.