RG&E predicts lower heating bills, higher electric bills this winter - 13WHAM-TV
RG&E predicts lower heating bills, higher electric bills this winter | WHAM
Rochester, N.Y. — Rochester Gas & Electric announced Wednesday that natural gas customers can expect lower home heating bills this winter, but electric customers can expect higher bills.
The utility said natural gas supply costs are lower, which means the average customer can expect to pay $40 less for service between November and March.
RG&E is, however, predicting an increase in supply cost for electricity. The company said customers can expect to pay nearly $40 more in electric supply service between December and March.
The announcement came less than two weeks after the New York State Public Service Commission approved a rate hike for RG&E and NYSEG customers.
RG&E has been plagued by complaints about billing and customer service, which the utility has said it is working to correct. An investigation into RG&E's billing practices is ongoing.
The company continues to install smart meters, which are designed to provide more accurate readings.
Those who need help paying winter heating bills can apply for the Home Energy Assistance Program(HEAP) beginning Nov. 1.
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