Power outages persist on Oahu with 30K+ still in the dark, check if you can file a claim

HONOLULU (Island News) — Thousands of customers across Oahu are experiencing power outages that began on Friday, March 13, 2026.

Sunday Outages

As of Sunday afternoon, Hawaiian Electric Company (HECO) reported significant progress in power restoration, confirming service had been returned to over 30,000 customers on Oahu and Hawaii Island. However, roughly 38,000 customers remain without power across the three counties. On Maui and Hawaii Island, crews are currently focused on damage assessments in areas that are accessible.

Power has been restored to over 25,000 customers on Oahu overnight and early Sunday morning, but an estimated 13,000 customers are still without service. The affected areas include parts of Wahiawa, Waipahu, Manoa, Kahala, Kaimuki, Kaneohe, Kailua, Ewa Beach, and Hawaii Kai.

As of 12 p.m. on Sunday, HECO released the following stats:

• Oahu — About 12,000 customers are without electricity in various locations across the island where crews are addressing recurring outages. H-3 Freeway is closed in both directions at the Halekou Interchange for repairs to a major high-voltage transmission line serving Windward Oahu.
• Maui County — About 9,700 customers remain without power, including areas of Upcountry, South and East Maui. Crews will conduct ground and aerial inspections in East Maui and Kula areas.
• Hawaii Island — About 16,000 customers are without power, mostly in Puna, North and South Kona. As the weather improves, damage assessments have begun and repairs are being made to several transmission lines that were damaged by the storm.

Estimated restoration times may not be available until inspections are completed and any repairs are made before power can safely be restored.

“All customers are urged to stay prepared for potential extended outages through the remainder of today into early next week as the storm continues to make its way across the state,” HECO officials announced on Sunday morning.

FILING A CLAIM

If you’ve experienced, or are currently experiencing, a power outage, you have the right to file a claim for compensation for any loss caused by that outage. You may be eligible to receive either the cost to repair or the depreciated value of the damaged items, which is less.

In order for your claim to be valid, it must be filed with HECO within 30 days of the power outage.

Customers can file a claim one of three ways:

• Complete the Oahu, Maui, or Hawaii Island Claim for Damage or Loss (PDF) form and submit by email or mail to either one of the following addresses: (PDF linked in parenthesis)
  • (OAHU)  Hawaiian Electric, Claims Department, P.O. Box 2750, Honolulu, HI 96840-0001
  • (MAUI) Hawaiian Electric — Maui County, Claims Department, P.O. Box 2750, Honolulu, HI 96840-0001
  • (HAWAII ISLAND) Hawaiian Electric — Hawaii Island, Claims Department, P.O. Box 1027, Hilo, HI 96721-1027
• Send a letter with the necessary information (explained below) to any of the addresses previously listed.
• Call HECO’s Claims Department at the following numbers, and a representative will document the information needed to review your claim.
  • (OAHU) 808-543-4624
  • (MAUI) 808-871-2392
  • (MOLOKAI & LANAI, toll-free) 1-877-871-8461
  • (HAWAII ISLAND) 808-969-0279

The information you’ll need to provide while filing your claim is your name, HECO account number, and your contact information. As well as the date and time of the power outage and your observations regarding the outage, such as flickering lights, burned smell, loud noise, etc.

List the items that were damaged, including the year purchased and model number. If you have estimates or receipts for repairs or replacement costs, keep them until requested by HECO’s adjuster. Keep damaged items until your claim has been resolved.

Click this link to view more information on the process of filing a claim with HECO.

Saturday Outages

About 86,000 customers currently don’t have electricity, as of 9 p.m. Most of those who are currently without power likely to remain out overnight, Hawaiian Electric (HECO) said. About 58,300 customers are on Oahu, about 7,300 customers in Maui County and about 20,400 customers on Hawaii Island.

The number of HECO customers without power decreased to 55,578 at 8 p.m.

The stormy weather continues to leave about 114,000 HECO customers without power as of 5 p.m, with approximately 67,767 of those being on Oahu. Power is getting restored for many, while a series of other outages occur or resurface across the state. 186,000 customers have had their power restored.

64,453 HECO customers on Oahu continued to have no electricity as of 4 p.m.

As of 2 p.m. on Saturday, 62,532 HECO customers are still without power. Crews continue to work on restoring power to affected households and establishments.

About 76,000 HECO customers on Oahu, about 10,000 in Maui County and about 25,000 on Hawaii Island are without power as of noon.

As of Saturday morning, March 14, a major transmission line was restored, bringing power back to 29,000 customers on Oahu, leaving a remainder of about 123,000 customers on the island with no power. In Maui County, about 5,000 customers are without power and on Hawaii Island, about 3,600 are without power.

Friday Outages

139,924 HECO customers are without power, as of 9 p.m. on Friday.

Approximately 122,341 customers are experiencing a power outage, according to the HECO outage map at of 8 p.m. Crews restored a major transmission line, bringing power back to 29,000 customers on Oahu as of 8:30 p.m. 

As of 4 p.m., 121,020 customers are without power statewide and HECO is making progress restoring power. All customers are urged to plan for outages to last an extended period of time.

The number of power outages rose to about 166, impacting approximately 111,366 customers on Friday according to HECO’s outage map at 3:30 p.m.

HECO is urging customers in Hawaii Kai and portions of East Honolulu to prepare for the possibility for extended outages that may last overnight or longer. As of 2 p.m., about 113,800 customers are without power across Oahu and 15,600 customers in parts of Maui County.

On Oahu, East Honolulu relies on power lines that bring electricity to the area from Windward Oahu. Officials confirm that two of the three transmission lines running along the base of the Ko’olau range near Waimanalo and crossing into East Honolulu have been damaged. The single remaining line services the area. If this line is damaged by the storm, repairs will be delayed because the steep, hazardous terrain and severe weather will prevent crews from safely accessing the site.

In Maui County, crews are working to restore power in various areas of Maui, Lana’i and a pocket area in Moloka’i.

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As of 1:50 p.m. on Friday, the following areas on Oahu are without power:

• Kaneohe
• Waikiki
• Haleiwa
• Kailua
• Waimea
• Wahiawa
• Mililani
• Waipahu
• Makakilo

At this time, the cause of the outages and estimated restoration times are unavailable. Customers are advised to stay prepared and follow updates from the utility company.

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HECO reported that a lightning strike destroyed a pole along an Oahu transmission line earlier Friday morning. Officials advise the public to stay far away from downed lines, flooding and debris, as lines could be energized and dangerous.

The largest outage, affecting 7,895 customers, began at 2:53 a.m. in areas including Ala Moana, Diamond Head, Kaimuki, Kakaʻako, Kapahulu, Kinau, Makiki, Manoa, McCully, Moiliili, Palolo, St. Louis Heights, Tantalus, and Waikīkī.

Other outages included:

1,792 customers in Diamond Head, Kahala, Kaimuki, Kapahulu, and Waikīkī (started 2:47 a.m.)

1,746 customers in Enchanted Lake, Kailua, Keolu, and Lanikai (started 3:07 a.m.)

1,148 customers in Kalihi Valley, Kamehameha Heights, Kaneohe, Liliha, Moanalua, and Nuuanu (started 3:08 a.m.)

1,144 customers in Ewa, Kapolei, and Makakilo (started 2:14 a.m.)

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You can contact HECO’s trouble lines at the following numbers:

• Oahu: 1-855-304-1212
• Maui County: 1-855-304-8181
• Hawaii Island: 1-855-304-9191

Click here to view the latest updates on outages.

If you’re without power, report your specific location at HECO’s 24/7 trouble line at 1-855-304-1212 or online here.