Phoenix woman gets $52K bill waived for broken solar system
PHOENIX (AZFamily) —With the help of On Your Side, Susan Crotty won’t have to pay a $52,000 solar bill. “I’m ecstatic,” she told On Your Side’s Gary Harper. “I’m over the moon. You can’t believe how happy I am. I can’t thank you enough and your station, for everything that you did for me.”
In a recent On Your Side report, Crotty told us she decided to go solar back in 2022 after a door-to-door salesman from a company called Vision Solar talked her into it. “We developed a conversation and one thing led to another,” she said.
Crotty agreed to pay for the $52,000 solar system using a company called Dividend Financial, a third-party finance company recommended by Vision Solar. And although solar panels were eventually installed, the system itself was never connected because Vision Solar abruptly went out of business.
That’s because Vision Solar was being sued by several states including Arizona for violations of the Federal Trade Commission Act, the Federal Telephone Solicitation Rule, and the Arizona Consumer Fraud Act. As a result, Crotty was stuck with solar panels she refers to as “paperweights” on her roof. “So, here they are,” Crotty said as she pointed up at the panels. “Three years later and they’re still not operational. Never have been and never will be.”
Still, Dividend Financial was demanding monthly payments from Susan for that $52,000 solar project that was never completed. So, On Your Side got involved and explained Crotty’s entire problem to Dividend Financial. They agreed to look into it, and once they reviewed all the information, Dividend Financial told Crotty she would not have to pay that whopping $52,000 bill.
Crotty says it only happened with the help of On Your Side. “You did it. And, I’m forever grateful. I wish there was some way that I could thank you enough. And really, to let you know how thrilled I am,” said Crotty.
Obviously, this is a huge weight off this viewer’s shoulders. A huge thank you to the finance company for looking into the matter and coming to a happy resolution.
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