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Only 28% of AI infrastructure projects fully pay off, survey finds

The Register · last updated

ITSM the area most likely to offer wins, according to Gartner research

Tech leaders hoping AI might help save money and improve efficiency in IT infrastructure should know that only 28 percent of use cases fully succeed and offer return on investment (ROI).

According to new figures from Gartner, one in five AI projects in IT infrastructure and operations (I&O) fail outright.

Its survey of 782 I&O managers conducted in November and December last year found that 57 percent have suffered at least one failure in applying AI to their area.

Melanie Freeze, research director at Gartner, said many AI initiatives flopped because of unrealistic expectations.

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