One-fifth of the jobs at your company could disappear as AI automation takes off
IT in the firing line as ‘legacy’ roles under the microscope
New research suggests AI deployment is creating significant workforce redundancies across major organizations.
A BearingPoint survey of 1,000 plus global execs found half report 10 to 19 percent workforce overcapacity due to “early-stage automation and limited role redesign” as AI is rolled out in their businesses.
“Roles centered on routine analysis, process execution, transactional support, and repetitive knowledge work — including back-office operations, customer service, and entry-level financial or HR support — are becoming increasingly redundant,” said the report. “Half of C-level executives indicate 10 to 20 percent overcapacity induced by AI, with IT, administration, and customer support already high on their agenda.”
According to the study, AI is expected to drive a sharp increase in workforce overcapacity by 2028 as productivity gains accelerate, “leading to a sustained reduction in demand for multiple profiles.”
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