More water bills lost in the mail

Customers of Jersey County Rural Water, Inc. are apparently not the only ones that have had to deal with bills that get lost in the mail. We’re hearing that many other utilities have had the same thing happen to them, and there is a common denominator: all of the bills allegedly get lost at the processing location of the Unites States Postal Service in St. Louis.

Jersey County Rural Water, Inc. office manager Rebecca Myers explains:

She says instead of the local post offices processing the bills in-town, they are supposed to be sent to St. Louis and then sent back to the local office. The reason given is that the postcards the bills are sent on get torn, but Myers says this is also happening to utilities that send their bills in envelopes. Repeated attempts to contact the United States Postal Service have been unsuccessful.