Months later, PPL billing problems continue to frustrate customers - WGAL Susquehanna Valley Pa.

Months later, PPL customers still frustrated by billing problems

Months later, PPL billing problems continue to frustrate customers

Higher than expected PPL electric bills or no bills at all: These are ongoing problems being reported to News 8 On Your Side.

It's been almost three months since 8 On Your Side consumer investigator Brian Roche first told you about billing issues affecting PPL customers throughout the Susquehanna Valley.

Now, viewers are still dealing with those issues.

One viewer writes, "In my own personal case my bills continue to show a massive hike in kilowatt usage as compared to last year. That, frankly, is impossible."

Another viewer says she called several times and can't get any resolution. Over the past two days, she has "spent over three hours on hold waiting to talk to someone ... anyone."

And another viewer says, "The reason I'm contacting your station is because, regardless of what they told you, regardless of their statement in their newsletter, they are not doing anything. Why has this not been corrected?"

Brian contacted PPL – again – to find out why these issues continue and what's being done to correct them.

PPL responded with a statement that says, in part, "...our billing process has fallen short of own standards."

The statement went on to say, "We're working to resolve all of these impacts as quickly as possible. In addition, we've trained hundreds of additional customer representatives so that we are able to research and address any bill concerns."

This is essentially the same statement PPL has given us before, and still, the problems persist.

PPL customers are clearly frustrated by this situation.

And it seems it's past time for PPL to be a little more forthcoming about exactly what the problem is and when it's going to be corrected.

News 8 On Your Side will continue to follow this story.