Met-Ed responds to calls for action after power outages in Adams and York Counties

Power outages in Adams and York counties earlier this week left thousands of residents without electricity, prompting a state lawmaker to call for compensation and the utility company to push for transparency.The outages in Adams County happened after a fire at a substation, impacting approximately 40,000 customers. Meanwhile, in York County, a broken cross arm on a utility pole led to outages affecting about 7,000 customers in West Manheim Township, Penn Township, and Hanover on Thursday night.Pennsylvania state Sen. Doug Mastriano said he’s calling for a credit to be issued to those affected by these repeated outages.”For it to happen at a time when so much was at risk, when temperatures are over 100 degrees. People want satisfaction. They want compensation, maybe in the form of a free month, for sure,” said Mastriano.Met-Ed issued this statement in response: “We sincerely appreciate the patience and resilience of our Met-Ed customers throughout this challenging week. We also appreciate the Senator’s perspective. Safely restoring power to our customers as quickly as possible was our top focus. Analyzing the week’s events and lessons learned will help us enhance our restoration process for the future.We know being without power is frustrating and difficult. Customers can rest assured they did not incur charges during the time they were without power because their electric meters were not spinning.Those who wish to file a claim for losses may call our Customer Care Center at 1-800-545-7741. Customers may also submit claims to their insurance companies, which often want proof a claim was filed with their utility.”