Massachusetts AG orders propane suppliers to fix delivery issues
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STOCKBRIDGE, MA (WNYT) – Residents in Berkshire County are facing a propane shortage, leading to colder homes this winter.
The Massachusetts Attorney General’s Office has received over 67 complaints from customers of Superior Plus Propane and other companies. The AG has ordered these companies to address the issue immediately.
Kim Sack of Stockbridge, a customer of Superior Plus Propane, is conserving propane as her 500-gallon tank is down to roughly 3%. She is keeping her thermostat at 62 degrees and limiting hot water usage.
“And then this morning, they said the truck is on site right now, and I’m home, and I’m looking out there,” said Sack. “I take my dog, I walk to the end of the driveway, there’s no truck anywhere on the road.”
“We’ve been watching it, it seems in the really cold nights, it’s about 5 percentage points a day,” Sack said. “So I don’t know when this is going to run out. It could be the end of today. It could be in an hour.”
The Attorney General’s Office encourages those facing propane delivery issues to file a complaint with their office.
In a statement Superior Plus Propane said customers across many communities have been experiencing “longer than usual” wait times due to “extremely high seasonal demand,” and apologized for the inconvenience.
“At Superior, our top priority is safely delivering propane,” the statement said. “We understand how stressful it can be to worry about heat during severe winter weather, and we take that responsibility seriously.”