Madonna Homes residents get hot water restored after 5 days

TOLEDO, Ohio (WTVG) — Residents at Madonna Homes had their hot water restored Thursday after going five days without service during a cold spell.

Residents said they received a robocall on Sunday informing them that the hot water had stopped working. The issue was supposed to be fixed Monday, but residents said no solution came until they contacted 13 Action News.

“We have not been able to shower or comfortably wash our dishes without our hands being ice cold,” said Enhelika Reitz, a resident. “I’ve been boiling water and had to go to family members’ houses to take showers.”

13 Action News contacted Toledo City Council President Vanice Williams, who immediately called code enforcement and Madonna Homes management.

“The answering service to the management company actually confirmed that they have a boiler out at Madonna Homes and it’s been hard to repair,” Williams said.

Williams said code compliance spoke to management and confirmed they had ordered parts. She said multiple parts failed at different times, creating the ongoing issue.

“That happened on Tuesday. The new part that they put in was not effective and that’s when they realized they need to get an electrical part fixed. But they are on top of it,” Williams said.

Williams said the maintenance team hoped to install the part by Saturday.

“I did express that it’s very cold and this is a senior and disabled apartment complex and we are a little worried about it,” Williams said.

Residents said HUD will inspect the building on Monday. They hope the inspection brings change.

“It seems like about every other day, something is going wrong. Something is breaking down and we have to wait days, two weeks, to even a month to get any type of assistance in this building,” Reitz said.

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