Local trash company leaving customers stuck with piles of trash and no answers - KAKE

Local trash company leaving customers stuck with piles of trash and no answers - KAKE

Local trash company leaving customers stuck with piles of trash and no answers

WICHITA, Kan. (KAKE) - A local trash company is causing big problems for its customers, leaving dozens of them stuck with piles of trash for weeks on end.

After promising to pick up trash week after week but never showing up, customers say the company is now ignoring them completely.

A growing pile of trash in front of Lilia Duarte's house has been a reality for nearly a month, and she says there's nothing she can do about it.

"It's definitely frustrating... We just paid last week, and the pile of trash was sitting out there. So we want a refund, or come pick up the trash weekly. I mean, we pay for it," said Duarte.

Duarte says it all started in November when she got a letter from Moran, her long-time trash company. It informed her that the family is retiring, and Wheat State Disposal is stepping in to provide the "same great service."

But Duarte says the problems are only getting worse.

"When they didn't pick anything up, we started calling them and straight to voicemail, no answers. Then we started looking up their Facebook to see if they had any updates," said Duarte.

Duarte says the company was giving some updates on its Facebook page, but after getting dozens of comments from customers like Kelle Dodson wanting to know what was going on, a strange message popped up. The company disabled comments on its posts.

"It's overwhelming at this point. We're not the only ones. You can go up and down our streets. They have theirs full, you know? It's been over two weeks. Where are you going to take it," said Dodson.

We decided to try to contact the company ourselves and had the same luck as customers like Dodson and Duarte. No answer at the front door, and the phone went straight to voicemail.

"I just hope he comes and gets his can. And don't send me a $15 bill for the can pick up, dude. Really, don't do it," said Dodson.

"I hope everything is okay with our company and they keep going strong. But for now, we don't want this to keep sitting out in the front of our house," said Duarte.