JXN Water says 6 out 10 customers pay their bills, and it's time for the rest 'to get current' - WAPT Jackson

JXN Water says 6 out 10 customers pay their bills, and it's time for the rest 'to get current'

JXN Water says fewer than six out of 10 water customers are paying their bills, and that's about to change.

In a notice sent to customers, interim third-party manager Ted Henifin, said it's time for everyone to get current on their bill.

"To keep things flowing, we need money to run the system, make needed repairs, and replace things before they break. That should come from water bill payments. It's not happening," Hennifin said.

Hennifin said that beginning this fall, JXN Water will begin shutting off water service for non-payment.

A project to install new water meters began in 2021 and is nearly completion. There are about 10,000 residential customers that have not had their meter replaced. JXN Water said the bills for those residents will be estimated until the new meter is installed.

JXN Water has several ways to pay, including online, autopay and over the phone by calling 877-578-2490. There is also a customer self-service portal on the JXN Water website that can help residents who are having trouble paying their bill set up a payment plan. They can also call 601-500-5200 to speak to JXN Water about possible financial assistance.