Jackson man gets faulty water bill for nearly $130,000
JACKSON, Miss. (WLBT) — Imagine getting a water bill saying you owe nearly $130,000.
That’s the alarming surprise Caleb Ginn received when he opened his mail and looked at his water bill.
“It was for $129,866, which is way more water than I’m using,” said Ginn, who lives in the Fondren area. “They’re basically saying that I’ve used over 7.4 million gallons of water. I did the math on it, that’s over 11 Olympic-sized swimming pools.”
Seeing this outrageous and inaccurate bill, Ginn immediately started making phone calls to JXN Water, which is the water company, to fix this issue.
He even had a plumber come out to help identify the problem.
“Which was a leak on one of the pipes, but the leak was on the city side of the meter,” said Ginn. “Ultimately, it was a pipe they were responsible for maintaining and replacing.”
Realizing the leak wasn’t his fault, Ginn reached back out to JXN Water again asking for his bill to be readjusted. He says it was readjusted, just to another inaccurate amount.
“It took the bill down $120,000, but we’re still at around $11,000, so $10,866 at this point,” said Ginn.
Ginn has been at his apartment for 20 months now.
He pays the minimum payment of $77 dollars a month on his bill, which he plans to continue doing.
“Right now, they’re’ telling me to pay on this bill, to pay at least the minimum, which I am very willing to do,” the Jackson resident said. “I have already paid a lump sum amount at the beginning that I was told to pay so that it will show that I was willing to make payments on the bill.”
In the meantime, the Jackson man plans to continue reaching out to JXN Water, hoping to finally get a true and accurate water bill.
“It’s more just exasperation,” Ginn expressed. “You get to a point where it’s been over a month and I just want this dealt with. I want it out of my hands. I want to pay my water bill, but I want to pay the water that I’m using.”
WLBT News reached out to JXN Water. A spokesperson tells us they do not comment on residential customer accounts in the media.
When it comes to Ginn‘s bill, he said JXN Water is telling him it could take up to 30 days to have his bill readjusted, showing the accurate balance.
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