Insurance adjusters say they were pressured to cut payouts after hurricanes

Storm victims and insurance adjusters will appear before a congressional committee this afternoon, where they plan to detail what they say are aggressive tactics used by the insurance industry to limit payouts to policyholders after Hurricanes Helene and Milton struck the Southeast last year.

The hearing, before a subcommittee of the Senate Homeland Security Committee, will include testimony from two adjusters who work for Pilot Catastrophe Services, a third-party company employed by Allstate. According to a copy of their remarks prepared for the hearing, they plan to accuse Allstate reviewers of doctoring their work, altering and deleting their findings to lower the final estimate — ultimately reducing the amount of money the company had to pay out in claims.