How to prepare for power outages and what to do if they occur
CLEVELAND, Ohio — A powerful winter storm expected to hit all regions of Ohio this weekend could bring downed power lines and electric outages during dangerously cold temperatures, prompting officials to urge residents to take precautions.
The Ohio Consumers’ Counsel is advising Ohioans to prepare for potential disruptions from the storm forecast for this weekend. Officials say simple preparation steps can reduce safety risks and minimize disruption if power is lost.
Residents should keep flashlights and extra batteries on hand and fully charge cell phones, laptops and backup battery packs before the storm arrives. The agency recommends checking electric utility websites or mobile apps to learn how to report outages, track restoration updates and sign up for text alerts.
Households should assemble emergency kits with at least a three-day supply of non-perishable food, a manual can opener, needed medications and one gallon of water per person per day. Blankets, warm clothing and extra layers should be available to stay warm indoors. During prolonged outages, residents can consider filling bathtubs with water for flushing toilets, though water service is rarely lost.
Households that rely on electricity for medical equipment should contact their utility in advance to ask about priority restoration options, though restoration may be delayed during widespread outages even with priority status. All households should have a backup plan, including where to go if power is unavailable for an extended period, and remember that garage doors, electronic locks and elevators may not function during outages.
If power goes out, residents should report outages to their electric utility immediately and stay away from downed lines. Keeping refrigerator and freezer doors closed helps preserve food, and snow or ice may help keep temperatures cold if needed. Closing doors to unused rooms and covering windows and doors with curtains or blankets reduces heat loss. Allowing faucets to drip slightly can help prevent frozen pipes.
Residents should unplug major appliances and electronics to protect them from power surges when service is restored, though leaving one light on can signal when power returns. Fuel-powered generators should only be operated outdoors and far from windows and doors to prevent carbon monoxide exposure.
Electric utilities are responsible for restoring service as safely and quickly as conditions allow, with restoration times varying based on weather severity, damage and public safety considerations.
Utilities are generally not required to reimburse customers for spoiled food or damaged appliances following outages, though consumers can contact their utility to ask about filing a claim. Documenting losses with photos and receipts is helpful.
Consumers who believe their utility failed to follow applicable rules, communicate adequately or who have experienced frequent or lengthy outages can contact the Public Utilities Commission of Ohio at 1-800-686-7826.