How a 700-Person Software Firm Taps ChatGPT, Gemini and More—on the Cheap
Last week, Spenser Skates, CEO of analytics firm Amplitude, met with executives from eBay, a major customer. EBay has periodically run into issues with Amplitude’s product, which helps companies understand the performance of their ads and how consumers use their websites, and has sent hundreds of support requests to Amplitude—too many for Skates to look through manually.
So Skates asked his team to use ChatGPT to parse the data and figure out what problems eBay’s employees were experiencing. Thanks to ChatGPT’s summary of eBay’s support requests, Skates could explain to eBay’s executives what Amplitude was doing to make the product run faster and to simplify dashboards it provides to customers to track their business, he said.
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