Houston officials say faulty meters led to $1,000 water bills - Chron

Houston officials say faulty meters led to $1,000 water bills
Houston Public Works issued an apology to customers who have been receiving higher than usual water bills due to the newly replaced meter devices. The city department said they will reach out to impacted customers in the next five business days. Tim Graham/Getty Images

Some Houston residents are wrestling with higher-than-usual water bills after new water meters were replaced in their homes in the last few weeks. The city department apologized to customers in a letter Wednesday, asking them to contact the department if they believe they have been impacted.

“We apologize for the stress and confusion among customers who received these bills,” Houston Public Works Director Carol Haddock said in a statement Wednesday. “I want to reassure our customers that we are working proactively to directly contact those who have been impacted, and the department will make appropriate corrections to these accounts.”