High electric bills after January ice storm in Nashville? NES offers explanation
What This Story Is About
- The Nashville Electric Service has given an explanation to customers reporting high electric bills following the historic ice storm in late January.
Why It Matters
- More than 200,000 customers were without power across NES’s service area following the winter storm.
What Happens Next
- NES has offered resources to help customers with their bills
NASHVILLE, TN (WSMV) — The Nashville Electric Service has offered an explanation as to why many customers’ electric bills are high following January’s historic ice storm.
Following questions from WSMV4’s Dryden Quigley, NES released a response regarding customers’ high bills, citing ongoing cold forcing heating systems to have to work harder and use more energy to maintain indoor temperatures.
Previous: NES customers receive high electric bills after ice storm outages
The utility said that NES bills are a reflection of the electricity used at the home or business, so if there was an outage, no electricity was used during that period.
“Regardless, we encourage any customer who is having trouble paying their bill to visit neshelps.com or call us at 615-736-6900 to discuss bill assistance resources available to them,” NES said.
“Customers also have the opportunity to get a payment extension on their bills, as we are providing this courtesy to all NES customers through the end of 2026. Additional resources include the United Way’s Winter Storm Recovery Fund and the Low Income Home Energy Assistance Program (LIHEAP).”
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