Grid operator tops list of complaints

[InTime News]

Grid operator DEDDIE has brought households, companies involved in the electricity market, businesses in all sectors, and competent bodies such as watchdog RAAEY, which recently increased the recommendations and fines to the operator over a series of issues, to their limits.

DEDDIE ranks top of the list of complaints to RAAEY for delays, wrong consumption calculations leading to incorrect charges, and arbitrary and undocumented charges for electricity theft.

Providers send standstill requests that go unfulfilled for months, resulting in supplies that should have been suspended still appearing active and meters still working on supplies that are theoretically disabled.

Businesses from almost every industry are reporting severe meter delays and errors even on telemetered smart meters, as well as damage from frequent substation failures in local networks and voltage dips.

They also complain about long delays in the photovoltaic connections that they have installed by investing funds to reduce their operating costs, and regarding a series of requests related to their operation which are the responsibility of DEDDIE.