Eagle Disposal apologizes to customers for missed trash pickups - WGAL Susquehanna Valley Pa.
Eagle Disposal apologizes for missed trash pickups
Eagle Disposal apologizes to customers for missed trash pickups
A Susquehanna Valley trash hauler is apologizing for missed pickups.
The 8 On Your Side team has previously reported on complaints from customers of Eagle Disposal.
In a statement released on Friday, the company said it's taking immediate steps to resolve the situation and satisfy its customers.
Eagle explained that it has fallen behind on some collections because of an employee shortage.
"We are working tirelessly to hire new employees and restructure our operations to get back on track as soon as possible," the company stated.
Eagle also said it's issuing refunds or credits to customers who haven't been serviced within 72 hours of their collection day.
Investigation continues
News 8 On Your Side consumer investigator Brian Roche has been leading the investigation into Eagle Disposal.
Coming up Monday on News 8 at 6, he tells you what to do if you're paying for trash service but not getting it.
Full statement
Here is Eagle Disposal's full statement:
"We wanted to take a moment to sincerely apologize for the recent service delays that you may have experienced. We understand how frustrating it can be and we want to assure you that we are taking immediate steps to resolve this situation and satisfy our customers.
"Due to a shortage of employees, we have fallen behind on some of our collections. We are working tirelessly to hire new employees and restructure our operations to get back on track as soon as possible.
"In addition, we are tracking and proactively issuing refunds/credits for customers who haven’t been serviced within 72 hours of their collection day.
"To the extent anyone thinks Eagle Disposal has shut down, that is simply not true. The lease expired on our space in East Earl, PA. For efficiency purposes, we moved our operations to a location we are affiliated with.
"We are aware that one municipality has removed us from their preferred haulers list. We have been in communication with that municipality and appreciate the long-term relationship we’ve had with them. We are confident we will be back on their preferred haulers list in the future when our staffing challenges have been resolved.
"We deeply value your business and appreciate your patience and understanding during this difficult time. We understand the inconveniences that these service delays may have caused, and we are committed to making things right.
"Please refer to our Facebook page moving forward as we will be regularly posting company updates so we can better address your concerns.
"Thank you for your continued loyalty, and we look forward to serving you better in the future."
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