More than 100,000 DTE Energy customers remain without power following Friday’s severe storms.

The utility says it expects to restore service to about 90% of impacted customers by the end of the day Sunday.

As crews continue restoration efforts, many viewers have reached out with questions about how DTE decides which areas get power restored first, what resources are available for customers who depend on electricity for critical medical equipment, and whether the company reimburses customers for food spoiled during an outage.

To answer those questions, we spoke with Brad Craig, DTE’s storm emergency preparedness and response director.

Craig explained how restoration priorities are determined during widespread outages, outlined resources available for customers who rely on life-sustaining medical equipment, and discussed DTE’s spoiled food reimbursement policy, including how customers can start a claim.

Watch the full interview above for Craig’s complete responses to viewers’ questions.