‘Devastating, a shambles’: Kent and Sussex residents angry as thousands still without water

Elliot Burrin
Live reporter

Jill Lang is classed as a vulnerable customer, as she is in her 70s, which means South East Water will deliver bottled water to her while she has no mains supply.

She says deliveries were “very good and consistent” at first, but hasn’t had any since Saturday, where she was given 48 litres of water.

For context, South East Water says you’re eligible for 10 litres of bottled water for every 24 hours you’re without mains supply.

Lang has managed to shower at the gym and is having to boil water to wash herself and clean dishes at home.

“When I run out I am not sure what happens other than ask a neighbour to help,” she tells me. She says he has not heard from the company as to when her next delivery will be.

This isn’t a new issue for her — she says he has had a disrupted mains supply in 6 December, and has had supply issues in previous years.