Delmarva Power's electric customers in Delaware will see a refund on their next bill - The News Journal

Delmarva Power customers in Delaware to get electric bill refund

Delmarva Power's electric customers in Delaware will see a refund on their next bill
Krys'tal Griffin

Delmarva Power customers in Delaware will see a refund in their accounts soon.

The company announced on Aug. 15 that the refund is a result of lower electric rates approved by the Public Service Commission in April.

This approval came after Delmarva Power submitted an electric rate case filing on Dec. 15, 2022, followed by the implementation of interim months seven months late on July 15, 2023. As part of a settlement agreement, the Public Service Commission approved final rates on April 18, which went into effect April 24.

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The final rates are lower than the interim rates, so electric customers in Delaware will be refunded the difference in rates they paid between July 15, 2023 and April 23 of this year, plus interest, the company said.

The credit will appear as a “one-time rate refund” on bills. Customers enrolled in Delmarva Power’s Budget Billing will see the refund deducted from their budget balance instead of as a separate line item on their bill.

When will refunds be sent out?

Delmarva Power said that, as of Aug. 15, refunds have begun processing, but customers may not see the refund until their September bill, depending on when their billing cycle ends.

How much money will be refunded?

When asked what the average refund amount would be, Delmarva Power spokesperson Zach Chizar said that each refund will vary based on a customer’s individual usage.

In April, Delmarva Power said that a residential customer using an average of 811 kWh per month would see a bill decrease of $2.62, or 1.85 percent, from $141.72 to $139.10. Chizar said these figures remain correct.

The company also noted that a “small percentage” of customers may have received a duplicate bill. This issue was “quickly identified and resolved,” with Delmarva Power assuring customers that the correct refund credit will appear on their next bill, the company said.

Got a tip or a story idea? Contact Krys'tal Griffin at kgriffin@delawareonline.com.