Customers of Lancaster County trash hauler say garbage hasn't been picked up for weeks - WGAL Susquehanna Valley Pa.

Customers of Eagle Disposal report weeks of missed trash pickups

Customers of Lancaster County trash hauler say garbage hasn't been picked up for weeks

Customers of a Susquehanna Valley trash hauler say they've been paying their bill, but no one is coming to collect their garbage.

The 8 On Your Side team has received many emails and phone calls about the lack of trash pickup by Eagle Disposal.

One viewer said it has been four weeks since her trash has been removed by Eagle. She wrote, "We are now living with the smell, trash overflowing, raccoons, feral cats, mice, bees and wasps."

Several viewers have sent us pictures of Eagle Disposal trash cans overflowing.

Another viewer said he found a sign saying, "Our office has moved" on the door when he went to the offices of Eagle Disposal in East Earl, Lancaster County. He said the office was dark, and the parking lot was empty.

Earlier this year, Eagle Disposal reached an agreement with the state attorney general's office for alleged violations of Pennsylvania's consumer protection law.

According to the state's investigation, Eagle failed to collect trash and/or recycling from more than 1,800 residential subscription customers for multiple weeks at a time in 2021.

As part of that settlement, Eagle agreed to pay the state $45,000 in costs and penalties and to refund customers for all missed collections.

But it seems clear the same problems are occurring again, so 8 On Your Side reached out to the company to find out: What's going on?

A company spokeswoman tells us, "Eagle Disposal is currently experiencing staff shortages, which is resulting in service delays in some areas. We are tracking all missed collections, and those customers who experience missed collections will receive a credit/refund."

The company claims it's contacting customers about service and pickup delays through robocalls. However, only a small portion of viewers who contacted News 8 say they have received those calls.

The state attorney general's office says it would like to hear from Eagle Disposal customers experiencing delayed collections, and Eagle says it would also like to hear from those customers so it can issue refunds.

To file a complaint with the attorney general:

Fill out a form online.
- Send an email to consumers@attorneygeneral.gov.

To contact Eagle Disposal:

- Email customerservice6358@wasteconnections.com.
- Call 717-355-9560.