Columbus customers want answers after seeing major spikes to water bills with new meters

COLUMBUS, Ohio (WSYX) — New water meters are triggering new water bills for Columbus customers, and some are contacting ABC 6 Newsto say the new numbers are not adding up.

“Everyone was having issues with the meters,” said Columbus water customer Marlon Jefferson.

“Everything seems to be going up and no, I don’t want that anxiety.”

After receiving several complaints regarding bills that have doubled, ABC 6 Investigates contacted Jefferson who made a social media post alerting others that his bill jumped to $2,100. He said he has no leaks, and the new charges are ten times greater than his average water bill.

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The city of Columbus is in the process of replacing all 300,000 meters as part of its Enhanced Meter Project and has already completed more than 40,000 installations. At the same time, the city has also issued more than 2,000 shut off warnings issued within the same project.

ABC 6 Investigator Lisa Rantala is asking the city what is going on in her full report airing on ABC 6 News Thursday, April 24 at 6:00 p.m.