Columbia Gas of Virginia urges customers to prepare for hurricane season with natural gas safety in mind

CHESTER, Va. (WHSV) — Hurricane season officially begins on June 1, but Columbia Gas of Virginia is urging customers to incorporate natural gas safety into their emergency planning now.

“Hurricane season is here and it’s time to get ready,” said Columbia Gas spokesperson Stephanie Benson. “As our customers are preparing emergency plans for themselves and their families, it’s really important that they incorporate natural gas safety information into those plans.”

Benson stressed the importance of preparing and storm-proofing natural gas meters, appliances, and equipment, a process she says is unique and requires attention well before a storm arrives.

“Safety is paramount, so we want to make sure people know what to do before hurricane season starts, before it gets stressful,” Benson said. “The last thing you want to do is try to get ready when a storm is two or three days out.”

Among the steps Columbia Gas recommends:

• Label gas valves, water valves, and electrical main switches.
• Store flammable liquids like gasoline and cleaning products away from natural gas appliances with pilot lights.
• Locate your natural gas meter and keep the area around it clear of debris, especially after storms.
• Never attempt to relight or service natural gas appliances affected by severe weather on your own — always call a qualified professional.
• If you smell the sulfur-like “rotten egg” odor of natural gas, leave the area immediately, call 911, and then contact Columbia Gas’s emergency line.

Flooding, which often accompanies major storms, also presents specific risks. Benson said customers should turn off electrical power to all appliances and leave it off if flooding occurs. If the gas was shut off at the meter, only Columbia Gas should restore service.

“If floodwaters were high enough to cover your natural gas meter, call us to check the meter and regulator before using any gas appliances,” Benson said. “Flooding can shift your home or damage systems in ways you may not see.”

Columbia Gas encourages customers to visit its website for more information on storm and weather safety. The site includes tips on how to prepare your home and guidance on safe digging and pipeline easement practices. Customers can also call the Columbia Gas Customer Care Center at 800-543-8911 with any questions.

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