City of Chico to start billing sewer customers, not Cal Water - Action News Now

City of Chico to start billing sewer customers, not Cal Water | Local | actionnewsnow.com

CHICO, Calif. - Businesses and residents in Chico who currently receive a sewer bill from Cal Water will get a separate bill for sewer service from the city of Chico starting this month.

Cal Water has discontinued billing and customer service to municipal sewer customers statewide and will focus on servicing water billing only.

Sewer customers should expect to receive their first bill from the city of Chico this month.

The city of Chico said it has partnered with Util360 to provide the billing service for more than 20,000 sewer customers.

Every customer will initially receive their first paper bill in the mail with an account number. After receiving the paper bill, customers can use the Util360 portal to set up electronic, or recurring payments.

Customers who visit the website at https://chico.util360.com will see the site will not be active until the first Util360 statements are mailed in late July.

“When Cal Water notified us they would be ending sewer billing services for the City, we wanted to find a solution that was cost-effective and easy to use for our customers,” said Barbara Martin, Administrative Services Director for the City of Chico in a press release. “We want customers to be assured the new bills are legitimate. They will see the City’s logo on the envelope and the billing statement along with the contact information for Util360, the company that will be processing the bills on the City’s Behalf.”

For customers who prefer to mail a payment, there is a lockbox address for paper payments on the statement. Customers will continue to receive paper bills unless they choose not to by registering online.

Customers who have questions about their water bill should continue to contact Cal Water at (530) 893-6300.