Brown water returns in Florence; city offers explanation

FLORENCE, S.C. (WPDE) — Some community members who live along South Cashua Drive in Florence said they’re once again dealing with brown and murky water.

A few neighbors share pictures with ABC 15 of discolored water in the sinks, bathtubs and toilets.

We reached out to Florence city leaders get answers for residents.

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Officials released the following statement:

“While we don’t have a definitive answer as to why this occurred, there are a few potential contributing factors.

Yesterday evening, there was a water line break at the intersection of Second Loop Road and Cashua Drive. We also received reports from some customers that volunteer fire departments might have been flushing hydrants in the area, though we have not been able to confirm this with any of the stations. While we can’t confirm if this was the cause, we are also dealing with challenges related to contractors opening hydrants without following proper protocol or notifying us in advance, which can sometimes lead to discoloration.

We’ve verified that all readings at our water plants are normal, and we’ll continue to monitor the situation by taking multiple iron readings daily from the Alligator Road Water Plant. Our water operators have been out in the area today flushing hydrants to help clear any discoloration, and the evening shift will continue this effort.

We apologize for any inconvenience this may have caused and kindly ask that any customers experiencing discoloration report the issue by calling 843-665-3236. “