Boil order issued for Western Hills mobile home park

CORALVILLE, Iowa (KCRG) — A precautionary boil order is in effect for residents at the Western Hill mobile home park in Coralville due to an emergency water repair.

The Johnson County Affordable Housing Coalition said management notified residents of the boil order hours after a pipe had burst. Havenpark Communities owns the mobile home park.

The Coalition’s Executive Director Jessica Andino told TV9 it warned residents about the order in a post on Facebook and recommended a precautionary boil order on Friday night. It’s unclear when exactly the pipe burst.

She said Havenpark Communities didn’t inform residents about the incident until 9:40 a.m. on Saturday.

Andino said it’s anticipated the precautionary boil order will go until approximately Tuesday, but residents should receive a notification from management.

TV9 reached out to Havenpark Communities, which said its water service vendor repaired two water main breaks on Friday and brought water back by 10 p.m.

The company said it issued the precautionary boil notice Saturday morning within the required 24 hours time frame.

Here is the company’s full statement: “Western Hills is committed to providing our residents with a great place to live, and safety is always our highest priority. After standing water and low pressure were reported yesterday, we immediately engaged our water service vendor, who located and repaired two breaks in the main line. Water service was fully restored by approximately 10:00 p.m.

We issued a precautionary boil notice and notified the DNR this morning at 9:30 a.m., which was within the required 24-hour timeframe.

Residents were informed through emergency text messages and door-to-door notices. We also delivered a case of water to every home in the community this afternoon.

We recognize this situation is inconvenient and appreciate our residents’ patience. Our team is staying in close communication and will continue providing updates as we work to resolve the issue and work with DNR to lift the boil notice as quickly as possible.”

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