Alabama Power accounts inaccessible as utility upgrades digital systems

BIRMINGHAM, Ala. (WBRC) — Some Alabama Power customers have said they are unable to access their accounts online. That’s because the company is undergoing a system update.

Until Sept. 7, visiting Alabama Power’s website and clicking “My Account” leads to a page stating the site is temporarily unavailable due to a system upgrade.

Alabama Power said it sent an email to customers in July and also sent a notification with customers’ bills explaining the disruption. Alabama Power said it also put signage up at its offices. The company said the update is intended to improve customer service systems.

While the update is underway, Alabama Power has paused all service disconnections. Bill due dates have been extended where applicable, and customers will not be charged late fees during the update period.

In addition, all Alabama Power offices are closed during the upgrade.

Some customers went downtown Tuesday afternoon to try paying their bills in person. One man said he visited two locations before learning offices would be closed for the week.

Customers can currently make payments online through BillMatrix or at an authorized payment location, such as Walmart or Piggly Wiggly. Information on that is available by clicking or tapping here.

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