$120 Billion Fintech Firm Trains Chatbot—on Customer Data
Seemingly every week, a large company in an old, regulated industry is taking the cover off an artificial intelligence application that would have seemed unthinkable just a few years ago.
The latest example is Fiserv, a 41-year-old provider of software for thousands of financial firms to process payments, manage operations and provide banking services to their own clients.
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Related Knowledge Center: Digital privacy and data security
If you’re online, you’re generating a constant stream of information about yourself — sometimes voluntarily, sometimes unwittingly — that is assembled and used to craft your online experience. And generate wealth for data brokers. Meanwhile, designers and managers of the digital infrastructure on which the world depends are engaged in a never-ending effort to thwart attempts, by both criminal enterprises and state actors, to exploit vulnerabilities in those systems.
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